East Cooper Medical Center

Reviews about East Cooper Medical Center

• Bryan Earls

  Aug, 28 2018
  ★ ☆ ☆ ☆ ☆
  Scheduling dropped the ball, and called the day before surgery a half hour before their office closed to inform my relative that they needed a dental clearance for a hip replacement surgery. We were able to reach the dentist to ask them to send the paperwork within the 30 minutes we had left before the doctor's office closed. They would not answer the phone for the dentist, and instead of calling with the disappointing news of the surgery cancellation they opted to rather send an email at the last moment which in turn wasn't received until we were in the waiting room. Then after an hour and a half of sitting in the waiting room thinking that everything was squared away they send two physicians assistants down to talk to my relative about why it was canceled. When we were in the tiny square consultation room they proceeded to tell us that it was in their records that we had been informed far in advance of needing the dental release for the surgery, which we weren't, and we told them so, and since we had no access to their files that said we were supposed to know of this it made no sense how the fact that their files said that we did know even mattered. When we told them this they began to back themselves up and claim that we were abusive to the staff, and at this point I wish that I had been recording the conversation so that I could show you all how laughable a statement that was. We weren't yelling, we weren't cussing, and were simply stating exactly how they had messed up, but they weren't hearing it. The male nurse was bald with a beard, but you could see from the color of his face the rising frustration that we weren't just willing to roll over and let them blame this on us. Regardless of these facts, and their misinformation the surgery was canceled and my relative is still on crutches. My holiday is ruined as I had requested off work to be able to make sure I was in a position to take care of them while they healed. Now, I am stuck out of state, and my plane ticket doesn't have a return for 3 weeks. Now I'm off to try and deal with getting an early flight back home a week before Christmas. Would anyone like to gamble at my chances? We are obviously very upset over this. The doctors and nurses may have been great, but in order to get to them you have to go through very incompetent and plastic people. This is why Mount Plastic is so named.

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